This Privacy Policy describes how MacQueen Equipment, LLC and its affiliated and related companies, divisions, subsidiaries, officers, directors, employees, and agents (collectively “MacQueen,” “Company,” “we,” “our,” or “us”) collect, use, maintain, disclose, and protect business-related information obtained through our operations, websites, products, and services.
This policy is designed to:
Provide transparency regarding the collection and use of business-related information.
Explain how MacQueen protects customer, vendor, and operational data.
Describe how website cookies and analytics tools are used.
Establish standards for protecting company and customer information.
The CFO and IT Department oversee this policy and ensure it evolves as business operations, technologies, and applicable legal requirements change.
2. Scope of This Policy — Who This Policy Applies To
This policy applies to:
Business customers and vendors.
Visitors to MacQueen websites.
Employees and contractors handling customer or operational information.
Information collected in connection with sales, service, rentals, warranties, and support operations.
3. Types of Information We Collect
MacQueen may collect and maintain the following categories of information:
Business Contact Information: Names, business email addresses, telephone numbers, company names, job titles, and business mailing addresses.
Equipment and Service Information: Equipment VIN numbers, serial numbers, service records, warranty information, maintenance history, fleet records, and equipment location data.
Website Usage Information: IP addresses, browser types, device information, cookies, analytics information, and website interaction data.
MacQueen does not intentionally collect or store highly sensitive consumer data (see Appendix A) such as HIPAA-regulated healthcare information or PCI payment card data except where necessary for limited operational purposes.
4. Why We Collect Information
We use information collected for legitimate business purposes including:
Sales & Service: Preparing quotes, processing purchase orders, scheduling maintenance, managing warranties, and maintaining service history.
Operations: Managing fleet, equipment, inventory, and operational records.
Website Improvement: Understanding how visitors use our website and improving functionality.
Marketing & Communications: Providing customers with product updates, service reminders, and industry information.
Compliance & Security: Protecting company assets, enforcing contracts, and complying with legal obligations.
5. Information Sharing and Third Parties
MacQueen does not sell customer or business contact information to third parties.
Information may be shared with:
Equipment manufacturers for warranty or service support.
Service providers, software providers, logistics partners, and hosting vendors.
Government agencies or law enforcement where required by law.
Professional advisors or parties involved in mergers, acquisitions, or legal proceedings.
All information sharing is limited to legitimate business purposes.
6. Security and Protection Measures
MacQueen maintains commercially reasonable administrative, physical, and technical safeguards to protect company and customer information.
Physical Security
Secured office facilities and restricted storage areas.
Controlled access to paper records and customer files.
Digital Security
HTTPS/SSL encryption for online communications.
Firewalls, endpoint security, and secure authentication procedures.
System monitoring and routine software updates.
Access Controls
Access to information is restricted to authorized personnel with a legitimate business need.
Employees are expected to follow company confidentiality and information security procedures.
7. Cookies and Website Analytics
MacQueen websites may use cookies and similar technologies to improve website functionality and analyze website usage.
Cookies may be used for:
Website analytics
Session management
Website performance monitoring
User preferences
MacQueen may use third-party analytics tools such as Google Analytics to better understand website traffic and visitor behavior.
Users may control cookie preferences through their browser settings.
8. Data Retention and Deletion
MacQueen retains records for operational, warranty, legal, tax, accounting, and compliance purposes.
Retention periods may vary depending on:
Warranty obligations
Service history requirements
Contractual obligations
Legal or regulatory requirements
Business contacts may request corrections or removal of certain information where legally permissible. MacQueen may retain records necessary for operational or compliance purposes.
9. What Is Not Allowed
Employees and contractors must not:
Disclose confidential customer or company information without authorization.
Share business information with unauthorized third parties.
Upload sensitive company documents into unapproved external systems.
Circumvent Company security controls or data handling procedures.
10. Reporting Concerns
If you believe information has been mishandled, improperly disclosed, or exposed to a security risk:
Report the concern immediately to the CFO or IT Department.
The Company will investigate and take appropriate corrective action.
Employees who raise concerns in good faith are protected from retaliation.
11. Policy Enforcement
The CFO/IT Department may review data usage to ensure compliance. Failure to follow this policy may result in disciplinary action, up to and including termination.
12. Policy Updates
This Privacy Policy may be updated periodically to reflect operational, technological, or legal changes.
The most current version of this policy will be maintained by MacQueen Equipment, LLC. The effective date of the policy will identify the latest revision.